Return & Refund Policy

Return Procedure

Our return policy lasts three days, starting from the next day. For example, if you have received your craft on 03-March, you are eligible for a return request by the end of 06-March. Otherwise, we can't offer you a refund or exchange. Please note that the customer is responsible for returning the postage fee to the Netherlands for orders outside the Netherlands.

To accept the return, the craft must be unused and in the same condition that you received it. It must also be in the original packaging.

Once you have decided to do a return, you have to first send us an email with a detailed description of why you are willing to return your item. We will then issue you a confirmation email within two business days where you can find the return address. After we approve your return request (within two business days), please proceed to request your return online.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where after inspection, refunds are not granted:

• Items with obvious signs of use
• Any item not in its original condition is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Please note that 10% of the craft's total sale amount is deducted from your refund due to administration and processing fees.

Return Procedure due to Postal Damage

If you have unpacked the parcel carefully and noticed the craft is damaged, you have to report it to us within 24hrs of delivery. Please immediately take a photo in the same unpacked condition (including any missing or damaged or loosed parts/sections), so we can investigate the coincidence detail as clearly as possible. Once we accept that the post courier service has caused the damage, then your refund will be processed, or a credit will be applied to your account upon your request within two business days.

Please note that 10% of the craft's total sale amount is deducted from your refund due to administration and processing fees.

Refund Procedure

Once your return is received and inspected, we will email you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within a certain amount of days.

Please note that 10% of the craft's total sale amount is deducted from your refund due to administration and processing fees. 

Late or missing refunds (if applicable)

If you haven't received a refund yet, first recheck your bank account. Then contact your credit card company; it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you've done all of this and still have not received your refund yet, please get in touch with us at info@handicraftsonlinestore.com (click this link to see the prepared template email).

Sale items (if applicable)

Only regular priced items may be refunded. Unfortunately, sale items cannot be refunded.

Exchanges (if applicable)

No exchange is provided by our store.

Shipping

To return your product, you should mail your product to the address provided to you in your return approval email. You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.