Frequently Asked Questions | Persis Crafts

Where do you make and source your Persian Handicrafts?

Persis Crafts has been established in 2014 to sell a unique luxury range of Genuine Persian Handicrafts made by Persian Artists. Our crafts are handpicked to present a curated collection of the most beautiful handicrafts and rugs from Persian Bazzar.


How can I place my order at Persis Persian Handicrafts?

Ordering at Persis Crafts is super easy. You have two ways to select your Persian Handicrafts: by Art type (Miniature, Minakari, Khatamkari, etc) or by Usage  (Flower Vase, Candy Dish, Tablecloth, etc). Once decided, you can now click to go to the page where you see more photos and also to see the dimensions of the crafts. If you nao decided to purchase the item, you can click the add to cart button where you can simply go to the checkout page. During the checkout, you then enter then your full name and address details and you then click submit. In the last stage, you then get redirected to the secure payment gateway to proceed with payment. After this, relax and we will take care of everything within 36 hrs.


What are the shipping options?

All of our handicrafts are shipped FREE of charge. Persis Crafts also offers super fast shipping service to guarantee delivery within two days in Europe and within 5 days in the US. Parcels received before 3 p.m (CET), will be delivered by 5 p.m the next working day in most major European cities. Deliveries outside Europe are usually completed in four or five days. A tracking number will be provided on all orders above $49.


What are the shipping options?

All of our handicrafts are shipped FREE of charge. Persis Crafts also offers super fast shipping service to guarantee delivery within two days in Europe and within 5 days in the US. Parcels received before 3 p.m (CET), will be delivered by 5 p.m the next working day in most major European cities. Deliveries outside Europe are usually completed in four or five days. A tracking number will be provided on all orders above $49.


How long will it take for my order to arrive after I make payment?

All orders are shipped within 36 hours of the order time 7 days of the week from 8 am - 6 pm European Central Time. The Shipping info Page shows an indicative delivery time frame in days for different countries advised by Dutch post. 


What are the international taxes, duties, etc. that I have to pay?

Normally our Persian Handicrafts prices are below the import threshold value set by individual country. However, things you buy over the internet will have the same rules, duties and screening processes applied like any other import. This is always the case for any online store. You will need to pay duties, charges and taxes on some items if applicable. If you have doubts regarding this, do not hesitate to contact us and we will respond to you as soon as possible.


How do I make changes to an order I’ve already placed?

If for any reason you like to change your order once submitted, there is nothing to be worried about. Simply send us an email within 24 hrs and let us know about your new choice and we will create a new order for you.


How do I make sure I order the right size?

every handicraft has its dimensions and weight clearly listed on the product page. Once you are on the craft page, you will see the "Specification" tab under the craft's images.  click on the tab and then you will all the relevant information provided to you to help you visualize your chosen craft.


What is the return policy?

Returns must be in original condition, unworn/unused with original tags and labels. Your return item(s) will be inspected upon arrival before your refund is processed. It can take up to 10 business days for us to receive and process your return. Once processed, your refund can take up to 2-7 business days to reflect on your account statement. You will receive a confirmation email once this is completed. You can find more about our return policy from here.


How do I contact Persis Persian Handicrafts?

We are always here to help our customers. We use Whatsapp for our instant messaging communication & we respond within 3 hours from 9 AM to 9 PM (CET). Just click the WhatsApp icon below and you will be redirected to us instantly!



Send an email: info@persianhandicrafts.com. We respond within 24 hours.

 

 

 

Be the First one to find the Latest Crafts & Offers on:

InstagramFacebookPinterestWordpress

We love to help. WhatsApp us for Quick Response:

Whatsapp